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WE appreciate for choosing Northern Holidays.com a unit of Northern Holidays for your next travel experience. We take all efforts to ensure that you have a warm and a delightful holiday experience. We devote keen attention to every minute de-tail of your tour. At the same time, we request you to read and follow the below Terms and Conditions. In order to use this Website you must give your unqualified consent to these terms and conditions and if you disagree with any part of these terms and conditions then you may not use this site in any way and don’t book the tour. Therefore, please make sure you read the terms and conditions very carefully to avoid any misunderstanding and ensure a hassle-free and enjoyable tour.
Brief Description and Commencement :
These Terms and Conditions be called Northern Holidays‘s Terms and Conditions.
Northern Holidays will be hereinafter referred as “the Company”, “we”, “us” or “our” and its users will be hereinafter referred as “Guest”, “Clients” “them” or “they”, “You”, “Your”.
Terms & Conditions extend to all domestic as well as International Tours, Customized Holidays & also Corporate Tours organized by Northern Holidays.
By using our website, you confirm your agreement to the website’s terms of use, and you undertake to comply with them.
Definitions:
In these Terms and Conditions, unless the context otherwise requires
Payment of the registration amount indicates that the guest is interested in the tour and has read and accepted all the terms and conditions mentioned in Northern Holidays brochure/website/booking form. In case of a guest who is processing the booking formalities on behalf of his/her family is deemed to have been authorized to do so by his family after reading all the Northern Holidays terms and conditions mentioned on the brochure/website/booking form. As all these Terms and Conditions will form part of contract that Guests will enter with us once the booking is confirmed. A contract will be made between the Guest and Northern Holidays only upon booking is confirmed and accepted by us and our communication thereof to the guest.
A guest can make online booking/booking request for the Tours offered by Northern Holidays through our website NorthernHolidays.com. The booking request will be processed for confirmation of prices and availability of the Tour requested by him. Only on confirmation to the guest about the prices and availability, we will be bound to provide the requested Tour to him subject to him making full payment and complying with the relevant terms and conditions. Any correspondence with the guest prior to our aforesaid confirmation, will not be treated as any acceptance of your request.
The online booking of the products and services made available through this website is subject to availability and solely at the discretion of Northern Holidays and/or its respective suppliers. A guest must ensure that all information provided by him while filling a booking form is correct. In order to inform the guest of any developments affecting his travel and for security reasons, we must have correct information of the guest on record. If any or all of these contact details are not correctly given, we reserve the right to cancel the transaction at the risk and cost of the guest.
Please be informed that Northern Holidays will not be responsible or bear costs for any health/medical /accident / or emergencies during the tour in India or other countries. It will be the sole responsibility of each individual or as per provisions their individual medical insurance covers. You may be already aware that overseas travel insurance is not compulsory to all destinations but highly recommended to buy sufficient amount of medical insurance. Please carry a copy of your valid travel insurance.
Payments can be made by Cheque, Demand Draft, NEFT, RTGS or IMPS. Cheque/Demand Draft should be in favour of “Northern Holidays” and guests must collect and verify duly filled booking form, Statement of account & receipt of payment.
Ø Tour Price and Tour Registration amount
The registration amount paid at the time of booking is non-refundable and interest free. Guests have to pay the full tour price as per the guidelines given on website Northern Holidays and or communicated by sales team.
The Guests who opt for air-inclusive bookings may require to pay an additional non-refundable deposit or pay in full at the time of booking.
If Guests books a tour 45 days prior to the departure date, then they must make a payment of the entire Tour Price while booking itself, and the Tour cannot be booked by paying only the registration amount.
Payments can be by Cheque/Demand Draft in favor of “Northern Holidays” We reserve all the rights to cancel your booking without notice if the payment is not cleared by the given date.
In case the guest make Tour payment by cheque and such cheque is dishonored, a charge of Rs.500 will be levied by the Company and borne by the guests immediately.
Registration amount defer from tour to tour. For tours where air, cruise booking is required the registration amount will be higher of that compared to others tours
When the tour price is quoted, the Foreign Exchange component is calculated as per the prevailing rate of that day. The company reserves the right to alter the price of the tour before the departure, accordingly the guest will have to make the full payment before tour departure. Tour price do not include government or other taxes raised by independent contractors like airlines, which are to be paid by the guest as per the actual.
The Convenience charge of 1.5% shall be levied on the payments made using Credit Card, Debit Card and Online Transfer and 1% in cash the customer deposited the cash in our bank account. It is the charge paid by Northern Holidays to the concerned bank for availing such facilities. It is a non-refundable charge.
The tour price are done at the start of the season any increase in Taxes, Fuel charge, YQ/YR Tax, Visa Fees thereafter will have to be borne by Guest.
Inclusions in Tour price in case of GIT:
This list is illustrative and not a complete list and includes all the other inclusions as mentioned on the Website under respective Tour.
This list is illustrative and not a complete list and includes all the other exclusions as mentioned on the Website under respective Tour.
Guests can avail early booking discounts declared by the company, which are valid for a declared period only and are applicable for limited seats or for the particular dates as specified. If full payment is not received by the date as stated on the invoice, the discount will be removed and the booking will be re-priced.
The company reserves all rights to make changes in the discount policy at any point of time without assigning any reason. This offer is subject to availability, applies to new bookings only and may be withdrawn at any time without notice.
Northern Holidays reserves all the right to cancel, forfeit the amount paid / impose cancellation charges in case of non-payment of full tour price 45 days prior to the departure date, or less than cut off dates to make full payment.
Deposit and final payment will be converted in the local currency where the booking is made. Conversion is based on prevailing exchange rate on payment date.
Guest can pay as per the prevailing Selling Forex Rate.
The Foreign Exchange payment is a part of BTQ of the passenger
For International Tours, initial deposit amount collected in INR for booking, shall be adjusted towards the balance Foreign exchange component at the time of final Foreign Exchange payment
The ROE (Rate of Exchange) for the entire Foreign Exchange component of the tour, shall be considered as per the prevailing ROE on the day final payment is being made.
All the information related to the Tour is disseminated via SMS (Short messaging services),e-mails to the guests or by phone.
The time to deliver the SMS is dependent on several factors such as upon the traffic on the mobile network and whether the guest’s mobile phone is within reach and switched on. Northern Holidays is not a mobile network operator and does not guarantee the delivery of SMS text messages.
The guests confirm that they have provided an accurate mobile number for receiving SMS and that they are the owners or the legitimate users of the mobile device or phone. The guests also acknowledge that using another person’s mobile phone or providing inaccurate mobile phone number or the unauthorized use of mobile phone number for receiving the SMS, may entail disclosure of guest’s confidential information which disclosure shall be at the sole risk of the guest.
It shall be the sole responsibility of the Guest to hold valid travel documents and statutory clearances, to enable the Guest to travel on the tour such as passports, visas, confirmed air tickets, insurance and medical insurance certificates and other certificates including immigration clearance etc.
For travelling abroad, all guests including children must be in possession of a machine-readable passport valid for minimum of 180 days from their Tour return date along with applicable Visas. Please cross check all particulars of your passport including your name/ address/validity/expiry date and Blank pages for Visas as per requirement. All the guests booking tours for the European sector should ensure that the Passport validity is for a maximum of 10 years. Please ensure that the passports are
well maintained and have sufficient blank pages that are serially numbered and not damaged, stapled or torn for recording stamping of visas of various countries. Handwritten passports are not allowed. If your Tour gets cancelled due to any passport related issues, you will be liable to pay cancellation charges.
A Visa is a mandatory document that permits the guest to enter another country. For tourists, generally a short term visa is granted by the respective consulate. All the guests be required to take the appropriate visas for going on the tour. We are visa facilitators and assist you for preparing Visa documents, submitting them & collecting the passports from the consulate. The Consulate may call you for a personal interview even after all relevant documents have been submitted. Northern Holidays is not responsible for any kind of error caused by the consulate. The decision to issue Visa is at the sole discretion of the respective consulate and we do not have a hold on the decision of the consulate and cannot object to it either. You agree not to proceed legally against us for such rejection of visas. We would not be responsible in any manner whatsoever for any clerical error done by the concerned embassy or consulate.
As stated, Northern Holidays is just a facilitator for procuring visas. We will not be able to represent any visa issue, either pre or post submission of documents or after issuance of visa. We request you to cross-check the visas copies and intimate us about any discrepancies well in time.
Sometimes it may happen that the Visa granted for a specific country has a longer validity than passport, in such a case the guest has to carry both old as well as new passports. In case the guest has a valid visa on his old passport, he needs to check and verify whether he is required to transfer such old visa on the current passport.
If you already possess a visa or wish to do the visa (s) on your own, you would be entitled for appropriate reduction/ refund of actual visa (s) cost and the portion of charges attributable to our service charges will still have to be paid by you. It is your responsibility to promptly furnish all documents required for application of your visas well in advance to us as visa processing can take quite a long time because of the over-cautious approaches adopted by embassies and consulates due to security concerns.
Sometimes due to load factor at the embassies and consulates, the Visa processing takes longer time and in few cases Visa is not granted before tour departure or it is delayed. In such cases Northern Holidays, as a facilitator, shall not be responsible for any consequences and/or liable for any refund, the guest shall have to bear all the cancellation and re-booking charges for the next tour.
Documents required for application of Visa vary country wise. Our Travel Adviser shares a complete list of Documents with the guest on their registered e-mail ID/ phone/sms at the time of booking itself.
All guests are advised to carry the photo identification in the form of driving license, election ID card, PAN card and students must carry with them their school / college ID card. At certain sightseeing places, the Identification proof is mandatorily required and company has no control over it. The identification documents must be produced by the guests as per the rules and regulations prescribed at different locations. Also, please ensure that on tour you carry the same photo ID submitted in the office. In case of documents being in maiden name, provide & carry those documents.
You have an option of joining our tour at any destination as per your convenience. In such a case, you must possess all the air tickets, Visas and Insurance documents. You must furnish all information such as Flight details, local contact details & e-mail ID minimum 15 days prior to the departure. In case of any change in the Tour date, charges of non- refundable tickets, if any, to be borne by you. Therefore, it is advisable to purchase refundable tickets.
You are requested to issue your railway, air ticket/s only after speaking to your travel advisor. Tour particulars such as; Day, Date, Time, Place, must be verified prior to purchasing of tickets. Northern Holidays shall not be liable for any loss/ cancellation for faulty ticket issuance. The onus of repurchasing the tickets will lie solely upon you.
When you opt or this option, you have to reach that particular location i.e. Hotel/ Airport/ sightseeing, etc. as advised by your Travel Advisor. In any case, if you are not able to join the rest of the tour at such pre-decided location then all the expenses until joining would be borne by you.
If you have booked a group tour and wish to deviate from the tour schedule before or after the tour, you can do so by paying an additional cost along with additional Taxes. You will have to intimate us at the time of booking itself if you wish deviate from the Tour Schedule. These requests are subject to availability and we do not give guarantee of the date requested as we do not hold seats for the same. In case the dates requested by you are not available, we will allot alternate dates accordingly, subject to seat availability. However, if you want to travel on a particular date only, and the same is not available then you will have to bare the difference in Cost.
For Individual Bookings, you can co-ordinate with the driver of the car/coach during an Indian Tour and with ground handling agents for a World tour in order to plan the next day’s visit and sightseeing program. The car/coach has specific time limits within which it operates coach.
Northern Holidays offers option of Post Tour Holiday packages i.e. you can extend your trip at the last destination of your tour with a deviation on your air ticket. You can stay back at the last destination of your Tour and explore some amazing cities and towns at a relaxed pace. In such case, you will need to contact your Travel advisor and book for the same. Depending on availability, arrangements can be done; further terms and conditions of tours are applicable.
If you wish to remain at a destination before or after completing your scheduled group Tour, then you have to make your own arrangement and to reach at the particular destination hotel or sightseeing or airport. If your extra night accommodation is not the hotel where your guided holiday begins or ends, you will be responsible for your transfer arrangements at your own expense.
Reservation/ Ticketing
If Northern Holidays makes air reservations, the guests may require to make payment of Airfare at the time of booking itself. On receipt of full air payment, the airfare, taxes and fuel surcharges become final. This will be regardless of future price fluctuations.
When guests books a Tour including flights, they will be required, at the time of booking, to provide us the details regarding full name as per the passport, passport number, date and place of passport issue. Changes to flight itineraries and name changes and/or corrections may either not be allowed or may result in penalties charged by the airline. These are the guest’s responsibility.
Airlines change prices and routes from time to time. All air routings are in the sole control of the airline and are subject to change at any time. For Air Inclusive tours the costing is based on yearly basis. So cost air ticket is not to be compared with regular air tickets neither any refund is to be claimed.
All the tour packages that Northern Holidays offer, are booked well in advance. Thus, cancelling such tours results in the Company losing money depending upon the time of cancellation. Therefore, cancellation charges as per herein after mentioned will be attracted for any cancellation made by the Guest of a booked Tour Package. All the right to amend or cancel the tour booked by them are reserved by us. We can amend or cancel the Tour without assigning any specific reason. In such cases, alternative tour dates / tours shall be offered to guests or they would have the option of traveling as individual travelers (FIT through Customized Holidays), if the alternative date / tour is not acceptable by them or they do not wish to opt for Customized Holidays they will be eligible for refund. The refund will be granted within 45 working days of cancellation of the tour by cheque only. However, we would not be held responsible or liable to pay any compensation or damages or consequential loss incurred by the Guest.
Cancellation by Guest:
If the Guest decides to cancel the tour for any reason whatsoever then they shall give a written application to Northern Holidays within a specified time limit stating the reason for cancellation. Depending on the cancellation reason, guest may claim for insurance for last minute cancellation. In such case cancellation shall be accompanied with the original receipt issued by us. Such cancellation will attract the cancellation charges stated hereunder.
Cancellation charges will be calculated on Net Tour Price and will be exclusive of GST the cancellation charges shall depend on date of departure & the date of cancellation.
60 days before departure NIL
30 Days to 59 days before departure 40% of the tour cost
15 days to 29 days before departure 65% of the tour cost
0 days to 14 days before departure 100% of the tour cost
No show 100% of the tour cost
Note: Charges are levied on the Net tour price and will be exclusive of GST and not on the discounted price. For an Indian tour, cancellation does not include air ticket cancellation and they will be levied separately.
If a guest in a party who has booked, cancels and there is a room change caused by this cancellation (such as a Twin/ Double to Single, or Triple to Twin/Double), charges for the new room type will be the responsibility of the remaining party.
Cancellation charges for any mode of transport ticket are applicable as per the rules of the concerned authority. Air ticket issued on special fare are non-refundable and the guest shall bear cancellation charges.
Any refund payable to the guest will be paid after the company receives refund from the respective authorities. The company deducts processing charges from the refund which is to be paid to the guest.
For Customized Holidays, cancellation charges will defer accordingly as per services booked.
If you wish to cancel your booking, you need to inform us by any of the following methods, provided that such information should be given on a working day within working hours:
OR
If the reason for cancellation by guest is covered under the Guest’s insurance, then they may be able to reclaim these charges from the insurer.
It shall be deemed that you have cancelled the tour even if no cancellation notice is issued by you in the following cases:
o Cancellation Due to Visa Rejection
Please note that if the rejection of visa is intimated by the embassy or consulate within the cancellation period specified herein above then the cancellation charges as per above table shall apply. Please further note that the date on which intimation is received from consulate or embassy will be considered as date of cancellation and will be taken into consideration for ascertaining the applicable cancellation rates. Should you choose to re-apply after visa rejection, then you shall do so at your own risk and cost. If your visa gets rejected second time also, the applicable cancellation rates shall be based on the date of receipt of intimation of the rejection of second visa application and so the charges shall be much higher than the rates which would have applied on the first rejection. If no intimation is received from the consulate / embassy either for acceptance or rejection of a visa application before the departure date of your tour, the maximum cancellation charges shall apply.
o Cancellation due to non-payment of Tour price
If you fail to pay the tour price in time or if you commit any other default in relation to your booking, we may treat such failure or default as a cancellation of the booking by you. In such case, the cancellation charges shall be computed with reference to the date on which we issue you a notice of cancellation. If no formal written/ verbal communication of cancellation is received from you but your payment remains outstanding on or before 45 days of departure or booking plus 3 days whichever is earlier, the booking shall be deemed to have been cancelled by you, inviting the highest cancellation charge. Company reserves the rights to cancel such booking without assigning any reason.
Northern Holidays reserves the right to cancel or re-schedule any Tour in any circumstances, including but not limited to operating requirements or any circumstances that are beyond our control.
In case if any tour is cancelled from the Company’s end, then the amount paid by the guest will be refunded within 45 working days of cancellation of the tour by cheque and in Indian Currency only, also no compensation is applicable. In case of any pre booked services like cruises, complete price of the cost paid will be forfeited in case of any cancellations, irrespective of time of cancellation. For International tours, if the Guest Visa of such cancelled tour have been processed, then Visa charges will be deducted from the total amount to be refunded. Company owes no responsibility for any additional cost or expenses relating to the issuance and / or cancellation of air tickets or any other arrangements done by the guests individually. Alternatively, the guest can take any other tour option suggested by the Travel Advisor or can utilize the applicable tour amount paid against any other services offered by the Company.
Refund:
All the rights to determine the quantum of refund payable in case of cancellation or amendment of a Tour are reserved by Northern Holidays . Refund would be calculated considering various factors such as Total number of Guests, the cancellation policies of suppliers like hoteliers, airlines, coach operators, etc. The decision given by Northern Holidays on the quantum of refund shall be final and will be paid directly to you.
Some information that you should have about refund:
No refund will be payable:
o For any missed/unused services of the tour including the meals due to whatsoever reason.
o Where full deposit is required to be paid in advance to the concerned authorities to enable the Company to confirm the reservation
o If services of the tour are modified, varied, amended, cancelled or not utilized.
o If any guest decides and / or is required to cancel the tour due to any changes made in the rules by the concerned Government.
o Where airfares are contracted in bulk for Air Inclusive departures.
o If the tour is indefinitely postponed due to a natural calamity, riots, political calamities or any other unforeseen calamities.
o Refund is not applicable for sectors on Domestic Tours /International Tours wherein air tickets are non-refundable and date change is not allowed.
For all Card payments – Payment received by Cards and if there is any refund, such refund will be done through the respective cards Financial Institutions and credited to the same card. The charges for transaction to be borne by the guests.
The Company reserves the right to:
Hotels:
Most of the time you will be out for sightseeing and therefore hotels which are convenient, comfortable and give value for the money are be selected. Therefore, sometimes, the selected Hotels may be located away from the city centre. In case the selected hotel is unavailable for booking, an alternate arrangement will be offered to you in another hotel of a similar category. Whilst it is always our intention to use hotels of a similar standard & location, no liability can be accepted for any variation of either. All baggage and personal effects are at all times and under all circumstances your responsibility. Any damages caused to the hotel rooms / Coach / place of visit etc. during your stay/tour/visit, shall be borne and payable by you. You are advised to immediately report any pre-existing damage in your room to hotel staff and/or Northern Holidays Tour Manager as soon as it is discovered. Northern Holidays shall not be liable for sudden disruption/disorder of telephone, internet services, and other amenities while staying at the hotels, Unprofessional and rude behavior of hotel staff does not come under our direct purview and we will not be responsible for the same. Facilities like mini bar, alcoholic beverages, laundry, paid television channels, telephone calls, etc. are not complimentary and if you use these facilities then you will have to be pay for the same directly to the Hotel as these charges are not included in your tour price.
There is Wi-Fi at most of the accommodations but sometimes Wi-Fi may not be available at remote locations or some Special Stays or at some place the Wi-Fi facility is provided at an additional price, which needs to be borne by you.
Certain International Hotels may ask for a security deposit during check-in, which is refundable at check-out subject to the hotel’s policy.
On rare occasions due to reasons outside our control, alternative hotels may be used. Whilst it is always our intention to use hotels of a similar standard & location, no liability can be accepted for any variation of either. Wi-Fi is not available at remote locations or some Special Stays.
Some Important points to be noted:
Single guest provided with single occupancy/single bedded room have to pay single occupancy charges for the entire tour. Single rooms are comparatively smaller in size than the twin sharing rooms and may be located on a different floor or in corner side from the rooms of other group members.
You have to abide by the check-in and check-out time of the respective hotels. For Indian tours, generally the check-in time is 12 noon and check-out time is 10 am. For international Tours, generally the check-in time is 3 p.m. and check-out time is at 11 noon. If you want any change therein, like early check-in or late check-out, you will have to manage the same on his/her own with hotel authorities on payment of additional charges, if any. Any loss to hotel property knowingly or unknowingly will have to be borne by you. Northern Holidays shouldn’t be held responsible.
Single person joining the tour may be given a sharing partner/s in twin or triple sharing basis & this is subject to availability of the room partner of the same gender. However, any misunderstandings or incidences like missing items or difference of opinion between each other will have to be settled between room partners themselves. We are not responsible for any loss or mishap. If, for any reason, concerned partner cancels or alters the booking of the tour, then the other guest / partner has to bear entire room charges. No adjustments shall be made from the money contributed by guest / partner who has cancelled the tour. Shared rooms have ‘No Smoking’ policy. Cleanliness of the room and especially the bathrooms is to be maintained under
any circumstances. Any Religious thing one does shouldn’t be a botheration or force to other. Safety of money and valuables is own responsibility even one has to take care oneself and other person should not be forced to help or assist. Northern Holidays shall not be responsible or liable for any claims or issues arising out of the shared rooming.
It is expressed and given to understand that a child below 12 years of age who is booked on the tour paying the special rate without a bed will not be provided with a bed in the hotel while on the tour under any circumstances. In case the guest makes any changes in their rooming while on the tour, we shall not make any refunds or pay any compensation to them. In case the guest decides to make any changes in the rooming while on the tour subject to availability, then they shall be bound to pay additional charge directly to the hotel.
Liabilities and Responsibilities of Northern Holidays:
The liability of the Company is restricted only to make reservation in accordance with your requirements & no further. Company is not liable for any loss of person or property which is caused or damaged or suffered by you on account of deficiency in services by any independent contractor.
Any gesture of courtesy extended by us to minimize such loss or damage will not constitute an admission of such liability or a waiver.
Please read and understand the following points and take a note that in case of any discrepancies occur related to the below mentioned points, Northern Holidays world shall in no circumstances whatsoever be held liable:
We may change these website terms and conditions at any time and from time to time without notice to you, including by publishing a new version on our website. You should check these terms for updates each time you visit our website to be sure that you are aware of any changes. Any change will be prospective only, and we will not make any changes that have retroactive effect unless legally required to do so. By continuing to use our websites after any such change you will be considered to have accepted the change.
These terms, your use of our websites, and any claim relating to our websites or based information on our websites, is subject to the law of [India], and you must bring any claims against us [exclusively] in the courts of [India].
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